Technical Writer

Are you passionate about writing and translating complex ideas into understandable language? Do you want to use your writing skills to both attract new customers and serve existing ones?
If so, Pollard Digital Solutions, a Pollard Banknote Company, is looking for a collaborative and self-motivated Technical Writer to join our Customer Experience team. Come join us and play a key role in educating customers about our various products and features.

The Role:

As a Technical Writer with Pollard Digital Solutions, you will be asked to:

• Get to know our lottery solutions inside and out

• Work closely with product managers, developers, and the Customer Experience team to develop and produce user documentation for our customers, technical documentation for our internal use, and continuously improve the overall documentation experience

• Assist the Business Development team in drafting technical text that forms the basis for responses to Requests for Proposals (RFPs) issued by our potential customers

• Master the use of our information architecture, including our publishing platform (Paligo) and issue-tracking tool (Jira)

The Ideal Candidate:

• Has a bachelor’s degree in English or another communications-related subject

• Has 2+ years’ experience working as a writer, preferably as a technical writer documenting software products

• Speaks and writes English to a high level, with excellent verbal and written communication skills

• Is capable of comprehending technical information to a sufficient degree that they can write text focused on technical software-related concepts

• Enjoys collaborating with teams and individuals to understand user needs and communicate our products’ technical capabilities

Does this sound like the right fit for you? If so, we would love to meet you. Please be sure to apply with a cover letter, CV, and one or more short samples of your technical writing work.

Please submit your resume in English. All applications will be handled with confidentiality. Only shortlisted candidates will be contacted.

For further information, please contact Elizabeth Sargent at esargent@pbl.ca.