Technical Service Lead

App Dynamic 12. Oct 2018 Fullt starf

App Dynamic is the successful and rapidly growing developer of AirServer.

AirServer is both available as software and hardware and is a universal mirroring solution that allow users to mirror the screens of their computers and mobile devices to TVs, projectors and other screens.

As a part of our growth and expansion into new markets we are looking for a technical service lead to join our team and help us scale technical and customer support for the future.

Responsibilities:

  • Identify service improvement opportunities and automation proposals to improve service quality.

  • Assisting customers with technical, licensing and user issues

  • Technical support to our partners and resellers

  • Maintain knowledge base

  • Participate in testing of new releases

Required skills:

  • At least 2-3 years experience working in service-oriented technical support, consumer support or reliative field

  • Technical know-how in up-to-date operating systems, networking and mobile devices

  • Verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner

  • Organizational skills with exceptional attention to detail. Able to work quickly and accurately.

  • A high technical acumen, including ability to analyze a variety of client-side and server-side logs.

  • Fluent English, both written and verbal


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Please attach your CV and a cover letter to jobs@appdynamic.com