Senior Product Manager – Payments

We’re looking for a strategic and hands-on Senior Product Manager – Payments to lead critical initiatives across our payments ecosystem. You’ll be responsible for building and managing global payment solutions that improve conversion, enable international growth, and ensure reliable payouts and settlements between our global partners. You’ll work cross-functionally with engineering, finance and third-party providers to shape the future of how money moves through our platforms.

What You’ll Do

• Own and drive Dohop’s overall payment strategy and roadmap, both for travellers’ payment experience on our platforms and our B2B payment experience.
• Lead the discovery and development of global payment solutions, including support for new markets, currencies, and payment methods (e.g., digital wallets, BNPL, bank transfers), ensuring these deliver for the traveller, partners, and Dohop.
• Partner with finance, operations, and legal teams to ensure compliance with global regulations (PCI-DSS, PSD2, SCA) and internal controls.
• Deeply understand user needs across travellers and suppliers; use data, research, and testing to drive product decisions that reduce friction and boost trust.
• Own the end-to-end payments user experience on our products across checkout, payment methods, fraud mitigation, chargebacks, refunds, and payouts.
• Analyse payment performance metrics—such as conversion rates, approval rates, payment cost, and refund times—and drive continuous improvement.
• Manage relationships with PSPs, acquiring banks, fraud tools, and payout providers; evaluate new vendors and negotiate commercial and technical terms, ensuring these best deliver for Dohop, the traveller and our partners.
• Look to the future, ensuring our payment strategy is forward-looking and we are one step ahead.
• Optimise how we organise payment provision with partners and develop best practice approaches to MOR/non-MOR
• Serve as a senior product voice within the organisation; contribute to strategy, product planning, target setting, and roadmap alignment across teams.

What You Bring

• 5+ years of product management experience, with at least 3 years focused on payments, fintech, or marketplace platforms.
• Proven experience launching and scaling payment products across multiple countries or regions.
• Strong understanding of the global payments landscape, including card networks, local payment methods, compliance frameworks and settlement systems.
• Demonstrated ability to lead complex, cross-functional projects from concept to launch at a high-growth startup or fast-moving tech company.
• Data-driven and metrics-oriented, with hands-on experience using data and reporting tools like SQL, Mixpanel and Looker Studio.
• Excellent communication and stakeholder management skills—you can navigate ambiguity and drive clarity across technical and non-technical teams.
• Strong analytical and problem-solving skills.
• While being a strong strategic thinker have a bias towards actions and delivery
• Clear communication and the ability to align technical and non-technical teams.
• Detail-oriented, takes initiative, and enjoys improving complex systems.

Bonus Points

• Experience with B2B or B2B2C payout models.
• Background in travel, hospitality, or platform businesses with high transaction volume.
• Familiarity with fraud/risk platforms, treasury systems, or financial operations.

Here are some of the advantages of working at Dohop:

• Flexibility in terms of when and where to work.
• Competitive salary.
• Regular social events.
• Quarterly Hackathons.
• Annual remote trip where the entire company goes and works at a new location for a week or two. Last summer we went to Boston.
• Home internet and mobile are paid for.
• An in-house coach who meets with teams and individuals.
• Flexible holidays – you decide when and how long you would like to take off.

Here’s what we’re looking for in people:

• You are fun, don’t take yourself too seriously, and you’re not afraid to make mistakes or make a fool of yourself every now and then.
• You are welcoming, you know and appreciate that people come from different experiences, and treat everyone with respect regardless of their position in life.
• You are driven, ambitious, and hard-working. You work towards your goals, both in your personal life and at work.
• You are solution-oriented and don’t mind asking difficult questions. Where others see challenges, you see opportunities.
• You are open-minded: You know your own limitations, which is why you are open-minded and willing to try new things.
• You know that sometimes taking a step back is necessary to move forward and that sometimes the weirdest ideas make the best solutions.

If that sounds like you, apply now!

Someone from our team will review your application to see if your skills and experience match the job, and get back to you as soon as possible.

Want to know a little more about Dohop and what we do?

Dohop is an Icelandic technology company with 20 years of experience in developing innovative solutions in the field of aviation and travel. Our core technology is focused on connecting the unconnected, helping people to find and create connecting itineraries. Being at the forefront of digital innovation in the field of virtual interline technology, Dohop has developed interline and intermodal solutions for forward-thinking airlines, alliances, and airports around the globe, for example, easyJet, Transavia, Air France, Vueling, Air Transat and Norse. More information can be found on Dohop.com.

We welcome applicants from all backgrounds and experiences, regardless of gender, religion, race, ethnicity, age, disability, sexual orientation, or any other aspect of their identity.