Customer Success Manager
We think the world of our customers
You could be building relationships with Fortune 100 companies on a daily basis. Do you enjoy helping people? Are you passionate about technology and innovation? Ready to build relationships with Fortune 100 enterprises? Then come and work with us. We are looking for a professional with a growth mindset to join our Customer Success team. You will be responsible for keeping our customers happy, listening to their needs, and driving their success with Men&Mice.
About Men&Mice We see ourselves as leaders in sustainable networking through enabling enterprises to stay efficient, connected and secure with our world-class overlay solution. We believe in constant innovation, exceeding our customers’ expectations and investing in our people, products and services. Our mission is to develop technologies and innovations that help our customers stay in control of their networks. We make our customers’ lives simple. Men&Mice is continuously recognized for its innovation and reliability: Microsoft Partner Award in 2019, with the Men&Mice solution as the only ‘Microsoft-preferred’ DDI solution on the Azure Marketplace. The company has received prestigious awards from Creditinfo multiple years running and was named “Most Innovative Company” in 2019.
Responsibilities: On-boarding of new customers Project management in large scale deployment projects Customer relationship management for certain key accounts Making sure our customers are getting the most out of our product and services Reporting on key metrics defined within Customer Success Strategic planning for Customer Success initiatives
Requirements: Exceptional professional communication skills Data-driven and business-oriented mindset, focused on results Experience in Project Management Experience in account/customer success management is a plus At least 3 years experience in the tech industry is a plus Can-do attitude Fluency in English University degree that is applicable to this assignment
We offer: Opportunity to work with Fortune 100 companies including Microsoft, Intel, FedEx, and AT&T Strong product with a global presence International and high-performing work environment Flexible and dynamic work environment Competitive salary Based in Men&Mice headquarters in Kopavogur, Iceland
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How to apply: Please attach a CV with an introduction letter. The closing date for applications is October 21, 2020. Further information can be provided by Torfi Markússon (firstname.lastname@example.org) and Hafdís Ósk Pétursdóttir (email@example.com) at Intellecta, tel + 354 511 1225. All applications are strictly confidential and will be answered.