Atlassian Ecosystem Expert

Tempo 16. Jun 2021 Fullt starf

The Atlassian Expert plays an important role at Tempo in supporting teams in defining next-generation solutions that customers want – or didn’t know they wanted, and promoting a holistic understanding of Tempo in the Atlassian Ecosystem. This position is for our Montreal office but we are open to remote applicants.

The role involves

  • Providing guidance to customer support teams on issues related to Atlassian products.

  • Representing Tempo in webinars, and at Atlassian community events online (Atlassian community) or in person (AUG events, Summit).

  • Sharing your expertise internally and delivering training on Atlassian products to Tempo employees such as Jira (Users & Admin), Jira Service Desk, and Confluence on Cloud, Server, and Data Center.

  • Helping with installing & configuring Atlassian products along with key apps used to support our internal processes.

  • Leading and/or participating in key internal initiatives requiring Atlassian expertise.

  • Collaborating with Tempo teams in both the Montreal and Reykjavik offices, as well as with various Atlassian partners and vendors.

  • Travelling may be required to attend Atlassian events and to connect with Tempo teams in Reykjavik and Boston.

The ideal candidate

  • Has great communication skills and enjoys sharing their knowledge and expertise with others.

  • Has at least 2 to 3 years experience as an Atlassian expert or consultant.

  • Is an expert with Jira Software and Confluence. Knowledge and expertise of other Atlassian products including Tempo products is an asset.

  • Has a passion for training and coaching others.

  • Having Jira certification is a strong asset.

  • Has excellent presentation skills.

  • Being fluent in English, spoken and written.

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